Marketing, sales, and operations have a blind spot once an offline phone call takes place--but you can measure this interaction with the right tools. Join us for our 30-minute live webinar to see how you can understand what happens on your inbound calls. Use these insights to improve the customer experience across all channels and increase your revenue opportunities. In this webinar, we cover:

  • Inbound call handling best practices
  • How to automate agent performance reporting across the franchise
  • The benefits of understanding performance at scale
  • Training best practices that can help boost business profitability
Sterling Weiss
Senior Business Development Manager
Marchex


Kullan Buckrop
Marketing Coordinator - Marchex


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