The Cost of a Bad Customer Experience: Conversation Trends Across America

On-Demand

Join the Marchex Institute for an on-demand panel discussion around call-handling and conversation trends in America.

This session will review recent studies as featured in:

site-masthead-logo-dark@2x.png
martech-logo-mast-white.png

The Marchex Institute analyzed more than 1.8 million phone calls that reveal speech patterns across the United States and what a bad customer experience is costing your company. Learn how Marchex uncovers these insights and other revenue generating ideas.

In this webinar, our speakers will share:

  • How call-handling and conversations impact revenue
  • An overview of findings in these studies
  • How they compiled and analyzed data using Marchex Speech Analytics technology
  • Best practices to follow for handling phone calls.

About the Marchex Institute:
The Marchex Institute is the data and insights arm of Marchex. Comprised of senior marketing analysts and data scientists, this group produces custom studies for global brands and commissioned research for the automotive, communications, travel, financial services, and home services industries.


Speakers

erin-murphy

Erin Murphy
Analytics Manager – Marchex Institute

scott-mitchell

Scott Mitchell
Senior Product Marketing Manager - Marchex

jana-2018-headshot-501x501.png

Jana Grube
Senior Manager, Demand Generation – Marchex

Lorem ipsum dolor sit amet, consectetur


  • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium.


  • Phasellus tincidunt turpis nec tempor aliquam. Etiam Nec magma austor, eleifend lectus at, consectetur lacus.


  • Lorem ipsum dolor sit amet, consecteur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur


  • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium.

  • Phasellus tincidunt turpis nec tempor aliquam. Etiam Nec magma austor, eleifend lectus at, consectetur lacus.

  • Lorem ipsum dolor sit amet, consecteur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium. Phasellus tincidunt turpis nec tempor aliquam. Etiam nec magma auctor, eleifend lectus at, consectetur lacus. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Watch now

If you prefer not to receive marketing emails from Marchex, you can opt-out of all marketing communications or customize your preferences here.

Section Headline text will go here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce egestas luctus consectur. Pellentesque vitae venenatis massa.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium. Phasellus tincidunt turpis nec tempor aliquam. Etiam nec magma auctor, eleifend lectus at, consectetur lacus. Lorem ipsum dolor sit amet, consectetur adipiscing elit.


Nulla vulputate euismod velit, sed suscipit ligula convallis ac. Suspendisse purus justo, pellentesque a purus at, mollis ornare risus. Morbi non dolor lobortis, molestie mauris et, ultricies arcu.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce egestas luctus consectur. Pellentesque vitae venenatis massa.


  • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium.


  • Phasellus tincidunt turpis nec tempor aliquam. Etiam Nec magma austor, eleifend lectus at, consectetur lacus.


  • Lorem ipsum dolor sit amet, consecteur adipiscing elit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce egestas luctus consectur. Pellentesque vitae venenatis massa.


  • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vestibulum nec libero id augue lacina pretium.

  • Phasellus tincidunt turpis nec tempor aliquam. Etiam Nec magma austor, eleifend lectus at, consectetur lacus.

  • Lorem ipsum dolor sit amet, consecteur adipiscing elit.

${sectionSingleHeading}

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce egestas luctus consectur. Pellentesque vitae venenatis massa.