Your business relies on the phone calls you drive. How well your team responds to these calls determines whether your business gets a sale. Optimizing inbound calls can be an efficient way to boost revenue if you know what steps to take. View our webinar recording which showcases the Marchex Agent Script Tracking Dashboard and ways that companies can utilize this technology. This recording covers:

  • How agent performance can be measured at scale
  • Ways to determine and customize which behaviors to measure
  • How agent scores correlate to lost opportunities and high intent call rate
Chris Shively
Account Director - Marchex


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