2017 Aftermarket Auto Business Best-In-Class Call Handling Benchmark

The automotive industry is transforming with an increasing focus on improving the customer experience. Consumers today are more educated and connected than ever.

Automotive aftermarket service providers have the opportunity to not only convert more callers into customers but to also understand how their stores are handling phone calls. How do you stack up to the rest of the industry, and what is the average for calls that fail and turn into lost revenue?


Download the recent study, completed by the Marchex Institute, that sheds light into the industry averages within the automotive services space and see how you compare.

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