Marchex

Five Habits of Successful Call Centers

What if call centers were more customer friendly? Would consumers be more likely to buy an insurance policy or cable television package? The answer is yes. This study is the first of its kind to measure call center effectiveness across hundreds of contact centers from consumers responding to digital advertising. Using Marchex Call DNA®, an industry-leading technology which measures call outcomes on more than 21 million phone calls, Marchex discovers 5 simple things call centers can do right now that will positively impact their business, including:

To learn more, download the full report today.